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Customer service v Customer experience

Customer service is reactionary.

Customer experience is being pro-active

I put this post up a few days ago.  Yesterday I went to see and Accountant for a discussion.  Parking can always we an issue when you go to see someone – but this is what I found when I arrived.

What a great pro-active approach, and gives me the sense they are looking at customer experience and not just talking about it.

Well done Naz as the C.E.O. of your business.