Idealisation | Visualisation | Verbalisation | Materialisation I.V.V.M. stands for Idealisation, Visualisation, Verbalisation, Materialisation If your brain is not trained for success in business, then the biggest challenge you will have will be from yourself. We...
There’s a reason why you should ask for help in business and to demonstrate the point, let me revisit a story of my stupidity from a few years back. There’s a saying that goes “there are old pilots and bold pilots. But there are no old, bold...
Customer service v Customer experience Customer service is reactionary. Customer experience is being pro-active I put this post up a few days ago. Yesterday I went to see and Accountant for a discussion. Parking can always we an issue when you go to see...
I’d rather be a Viking! Ignoring the brutality of the era and the obvious masculine stereotype, I propose that the Viking Longship is a superior analogy for business. Let’s begin with a bit of history (greatly simplified for the purposes of this illustration): The...
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