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WHY YOU ARE LOSING CUSTOMERS!

WHY YOU ARE LOSING CUSTOMERS! I’m not here to throw bouquets, but neither am I going to throw brickbats, but I want to ask HOW GOOD IS THE SERVICE OF YOUR CUSTOMER SERVICE?   The difference...

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KEEP PUMPING

KEEP PUMPING A while back I bought an interesting torch. Before I decided to buy it I asked the saleslady how long the battery would last. "As long as you do," she replied. "What do you mean?" I...

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How do you turn £4 into 791% ROI?

BUY A PACKET OF CHOCOLATE BISCUITS OF COURSE! Tuesday was hot and Pete was worried about the packet of chocolate biscuits he’d bought from Tesco's. Were they going to melt? He looked at them as they...

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8 Rules to Live by

8 rules to live by (1) If you've a problem with me, come and see me privately. I'll do the same for you. (2) If someone else has a problem with me, and comes to you, send them to me. I'll do the...

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The Value of a Smile

The Value of a Smile: It costs nothing, but creates much. It enriches those who receive it, without impoverishing those who give it. It happens in a flash, and the memory of it sometimes lasts...

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Induction for New Staff

INDUCTION PROCESS You’ve recruited your next star employee.  You’ve used your new recruitment process and it has worked really well.  In fact, you had two real quality candidates and you couldn’t...

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YES, BUT people

Yes but people...... Some people miss the good things in life by focusing only on what's wrong. They point out the weeds in the garden and miss the flowers. Who are they? They're the 'Yes, but'...

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BENT MAYBE – BUT NOT BROKEN

Because we are not Broken.:- Me: Hey God. God: Hello. Me: I'm falling apart. Can you put me back together? God: I would rather not. Me: Why? God: Because you aren't a puzzle. Me: What about all of...

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Know your worth

How valuable are you to your work and your family? Before he died, a father said to his son; “Here is a watch that your grandfather gave me. It is almost 200 years old. Before I give it to you, go...

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DREAMS

DREAMS Dream no small dreams, for they stir the hearts of men and women. It is impossible to lead without a dream. All things are created twice, once in your mind and then in your life. Dreamers...

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SAVING FAce

SAVING FACE In the summer of 1986, two ships collided in the Black Sea off the coast of Russia. Hundreds of passengers died after being hurled into the icy water below. News of the disaster got...

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COURAGEOUS LEADERSHIP

COURAGEOUS LEADERSHIP COURAGEOUS LEADERSHIP during these Epic Times. If I am a leader I already have the talent to lead. But courage is what will establish me as a leader before others.  This is...

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LEADERSHIP

LEADERSHIP During these Epic times, when it comes to leadership, uncertainty is a permanent part of the process. Furthermore it isn't an indication of poor leadership, it just underscores the need...

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WORRY

WORRY: We’re going through amazing times at present – times that none of us imagined we’d ever have to understand. A stat that came from the Reserve bank of England said that during the GFC in 2008,...

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GREATER SELF & LESSER SELF

OUR LESSER SELF & OUR GREATER SELF In each of us there is a lesser self and greater self, struggling for supremacy.   A soldier was court- martial by Alexander the Great. Believing the verdict...

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HOW TO THRIVE RIGHT NOW

Just a thought and some practical ideas on how to thrive in this current Epic time. Remember, its about the Line of Choice and staying above it

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WHEN SOMEONE LENDS A HAND TO HELP

WHEN SOMEONE HELPS YOU... Show your appreciation. Never take others for granted and never forget to say thank you. An attitude of 'I don't expect appreciation so I don't give it' will hurt you and...

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8 Rules to Live By

8 rules to live by (1) If you've a problem with me, come and see me privately. I'll do the same for you. (2) If someone else has a problem with me, and comes to you, send them to me. I'll do the...

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Positive Thinking

Positive Thinking Positive thinking is how you think about a problem. Enthusiasm is how you feel about a problem. The two together determine what you do about a problem.'

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Relationships are blinkin hard….!

RELATIONSHIPS ARE "BLINKIN" HARD....... A married man has to think about his wife A married woman has to think about her husband'. If you devote more time to your career than your relationship,...

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HOW DO YOU BECOME A BRIDGE TO SUCCESS

HOW DO YOU BECOME A BRIDGE TO SUCCESS? Do you know how two goats respond when they meet on a narrow path above a river? They can't turn back, and they can't pass each other because they lack the...

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SERVING OTHERS

SERVING OTHERS Serving others is actually good for your health. A survey conducted at 44 major universities reveals that giving, protects your overall health twice as much as an aspirin protects...

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PRECONCEIVED NOTIONS

PRECONCEIVED NOTIONS   Twelve bees were placed in a jar in a darkened room. A light was beamed onto the bottom of the jar, and then the lid removed. Instinctively, the bees flew toward the light and...

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THE LOGJAM

THE LOGJAM

THE LOGJAM When professional loggers discover a logjam, they climb a large tree near the river so they can look over the problem and find the cause. What they're looking for is the 'key log'...

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Worry

Just a thought as you go into the Weekend!!     40% of the things we worry about never happen   30% are in the past and can't be helped   12% involve the affairs of others that are not our business...

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A Taste Sensation

A Taste Sensation Janelle and I went out for our Barefoot Investor monthly evening, (If you want to know what a Barefoot Investor evening is, please do ask!) and this month, we went to the Raj in...

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I Tried to buy Locally………..

I TRIED TO BUY LOCALLY....... A letter to the Manager at the Lakeland Power Tool shop in Croydon. I came all the way from Faversham to Croydon to do business with you, after receiving nothing...

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On-Line Returns

On-line returns   Thursday is apparently the biggest day of on-line returns of items people don't want. Below are 2 articles from astute business leaders.   I wonder what would happen if we got back...

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THNAK YOU – SPORTS DIRECT – CANTERBURY

THANK YOU “SPORTS DIRECT” – CANTERBURY What amazing customer service and value we received at SPORTS DIRECT in CANTERBURY.  Thank you to the Manager and this lovely lady for going beyond what is...

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Life

The difference between perceived, and real life for our kids is pretty much summed up in this cartoon!!   Have a relaxing Christmas and look after yourselves, and your kids.

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Electric cars

Electric Cars May I have your help please!!!! I understand the benefits of electric cars and how they help the planet reduce our carbon footprint. My question though please, could someone help me...

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Greeting People

A Question. When you’re walking along the street and someone passes you by in the opposite direction: Do you look at them in the eye and smile? Do you greet them and say hi or hello? Do you wait for...

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ATTITUDE DETERMINES ALTITUDE

Our ATTITUDE determines our ALTITUDE   ATTITUDE is a choice. It’s like having static on the radio station you’re listening to. Do you listen to the static or do you do something about it?   That’s...

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The Debt Mountain

I saw this amazing infographic last week. It shows where $69 Trillion - (that's right Trillion) of the worlds debt sits - and the countries with the most. Wow, it makes for sobering up pretty...

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2020 for 2020

2020 for 2020 Would you like to make even more money from your Business? Maybe you’d like to work even less hours in your Business per week, yet make the same amount of money! Perhaps you’d like a...

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MIS-COMMUNICATION

MIS-COMMUNICATION It's so easy to misunderstand what someone may be saying to us. We need to listen so carefully. I've made some clangers in my time. Like when my Kiwi accent was misunderstood and...

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BOOKS:

  I love this picture.   It is so 21st Century.  Have we lost the art of reading, seeing we are all so connected to our phones, i-pads and android devices!! May I ask you…… When was the last...

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2020 for 2020

Would you like to make even more money from your Business? Maybe you’d like to work even less hours in your Business per week, yet make the same amount of money! Perhaps you’d like a bit more...

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