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Customer service v Customer experience

  Customer service v Customer experience Customer service is reactionary. Customer experience is being pro-active I put this post up a few days ago.  Yesterday I went to see and Accountant for...

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I’d rather be a Viking!

I’d rather be a Viking! Ignoring the brutality of the era and the obvious masculine stereotype, I propose that the Viking Longship is a superior analogy for business. Let’s begin with a bit of...

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INTEGRITY: Would yours stand up to Scrutiny?

INTEGRITY: Would yours stand up to Scrutiny? I've been reading in the paper recently, lots and lots of stuff that makes me shake my head and wonder what the heck are people actually thinking of. And...

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Be Warned

WE'RE WORKING WITH 2 GREAT BUSINESS OWNERS........ A WARNING WE HAVE GIVEN THEM THOUGH....... The challenge is to take time away from the business (which they're not used to doing) and taking their...

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NETWORKING EFFECTIVELY

NETWORKING EFFECTIVELY MEANS ASKING THE RIGHT QUESTION & THEN ‘LISTENING’ I think the theory behind the words is more important that the exact words. With the theory, you can use whatever words...

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EGO IS NO SUBSTITUTE FOR WISDOM

EGO IS NO SUBSTITUTE FOR WISDOM   The blue and white Suzuki GSX1100 motorcycle looked positively tiny as it burbled to a stop outside the flight hangar at the aerodrome. The rider and pillion...

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Turn a £4 investment into a 791% ROI.

How do you turn a £4 investment into a 791% ROI. Buy a packet of chocolate biscuits of Course!! Tuesday was hot and Pete was worried about the packet of chocolate biscuits he’d bought from Tesco's. ...

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Do you LIVE to work, Or WORK to live?

Do you LIVE to work, Or WORK to live? Do you ever stop and wonder, why am I doing what I'm doing? Do you go to work early in the morning just as the kids wake up, and arrive home just in time to put...

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Team or Family Culture?

Team or Family Culture - which is best? How do you create a supportive, friendly, and family like culture in business? You don’t!!!  You do NOT want a family culture at work. If your family is...

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DO YOU USE A CHEAT SHEET

Do you use a Cheat Sheet On Sunday, Feb. 7th, 2021, Tom Brady took centre stage again as the quarterback for the Tampa Bay Buccaneers in Super Bowl 55, attempting to further solidify his reputation...

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STRATEGY FOR YOUR BUSINESS?

HOW DO YOU SET STRATEGY FOR YOUR BUSINESS? The majority of managers in all Businesses believe that their Business lacks a coherent strategy, but they struggle to set a clear and differentiating...

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Life!

LIFE: 'Life can only be understood backwards. The trouble is it must be lived forwards’. Life Contact me:   

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Achieve More with Less

Achieve More with Less One of my favourite quotes attributed to the Chinese philosopher Confucius is, "The man who chases two rabbits, catches neither" Run rabbit run!!!! Many business leaders find...

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PERSONAL AND BUSINESS GROWTH

Personal and Business Growth. When I was a child, growth came naturally, I didn't even think about it.  Every few months my clothes would start to feel tighter. And occasionally, I needed new ones...

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ACCOUNTABILITY & HIRING

ACCOUNTABILITY & HIRING I want to talk with you about Accountability which is meaningless without consequences Without a doubt, the most stressful times in my Leadership career has involved...

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CULTURE = CASH

I want to talk with you about "Culture = Cash" "In more than 19 years working with companies around the world, I have come to realize the incredible importance of having a strong organizational...

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CERTAINTY

Do you have CERTAINTY for yourself and your Business this year? Have you got the FIRE & DESIRE to succeed?

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Resolve not to quit:  

Resolve not to quit: Many people have are having a SCARCITY mentality during this current lock-down.  I see and hear a lot of NEGATIVITY. We must all decide to stop this type of behaviour.   It does...

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Your New Business…!!!!!

WHEN YOU WENT TO SCHOOL ON YOUR FIRST DAY, DID YOU KNOW EVERYTHING?   OR DID YOU HAVE A TEACHER HELPING YOU LEARN MORE QUICKLY?   If you’re 1 of these 5 Britons who want to start a Business this...

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THE LAWS OF HUMAN STUPIDITY

THE LAWS OF HUMAN STUPIDITY   As we continue through Tier 4 I am stunned at the continued stupidity of people who still refuse to wear masks, still refuse to social distance, or when walking along...

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10 Points to ponder as 2020 draws to a close

10 Points to ponder as 2020 draws to a close ...😂😆😜 1.  The dumbest thing I ever bought was a 2020 planner. 2.  2019: Stay away from negative people. 2020: Stay away from positive people. 3.  The...

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Mindset

YOUR MINDSET   Business mindset (your mindset) is really crucial to a successful business.  If you don’t have your top 2” sorted, how can you be an effective Business owner. How can this impact...

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5 REGRETS

The five regrets most often talked about are:  I wish had the courage to live a life true to myself, not the life others expected of me; I wish I didn’t work so hard;  I wish I’d had the courage to...

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INTEGRITY

The word integrity derives from the word integer, a mathematical term for a whole number as opposed to a fraction. So when you walk in integrity, that means you tell the whole truth and not just a...

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LEADERSHIP

To be humble to superiors is duty;    to equals, courtesy;    to inferiors, nobility.'    It's not big deeds, but small acts of kindness that make us great. 

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MY TOE HURTS…

TIME – something we can’t get more of… I have to admit I have been procrastinating for the last two days. I have a project to finish that has been weighing heavily on my mind. Instead of doing...

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2 QUESTIONS

2 Questions! 1. Would you like to make even more money from your Business? 2. Would you like to make even more money, and have the FREEDOM to have time to enjoy it, away from your business? So where...

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Take it easy…

Well, I'm a standing on a corner In Winslow, Arizona And such a fine sight to see It's a girl, my Lord, in a flatbed Ford Slowin' down to take a look at me Take it easy......... (Eagles) It's so...

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Are you great at what you do?

A QUESTION: Are you great at what you do?   If you are, and you’re not getting that message out, to clients, then you're being selfish!   People need what you have. Let them know what your product...

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BUCKINGHAM PALACE

It's not every day you receive a letter from BUCKINGHAM PALACE..........   I am not a royalist, but I am seriously seriously impressed with the way the Queen maintains her dignity and decorum...

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A Wonderful Testimonial

Having just completed an E.L.S. (Elite Leadership Specialist) programme, with John W, Janelle and I were humbled to receive this wonderful testimonial. Thank you John.

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3 gifts

3 lovely gifts from a client John W who we have just finished an E.L.S. (Elite Leadership Specialist)programme with. All have special meaning from the programme we developed around his requirements...

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WHY YOU ARE LOSING CUSTOMERS!

WHY YOU ARE LOSING CUSTOMERS! I’m not here to throw bouquets, but neither am I going to throw brickbats, but I want to ask HOW GOOD IS THE SERVICE OF YOUR CUSTOMER SERVICE?   The difference...

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KEEP PUMPING

KEEP PUMPING A while back I bought an interesting torch. Before I decided to buy it I asked the saleslady how long the battery would last. "As long as you do," she replied. "What do you mean?" I...

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How do you turn £4 into 791% ROI?

BUY A PACKET OF CHOCOLATE BISCUITS OF COURSE! Tuesday was hot and Pete was worried about the packet of chocolate biscuits he’d bought from Tesco's. Were they going to melt? He looked at them as they...

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8 Rules to Live by

8 rules to live by (1) If you've a problem with me, come and see me privately. I'll do the same for you. (2) If someone else has a problem with me, and comes to you, send them to me. I'll do the...

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The Value of a Smile

The Value of a Smile: It costs nothing, but creates much. It enriches those who receive it, without impoverishing those who give it. It happens in a flash, and the memory of it sometimes lasts...

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Induction for New Staff

INDUCTION PROCESS You’ve recruited your next star employee.  You’ve used your new recruitment process and it has worked really well.  In fact, you had two real quality candidates and you couldn’t...

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