WHY HAVE EATING OUT ESTABLISHMENTS REPLACED THE ‘TIP’ WITH A ‘SERVICE’ OR ‘GRATUITY CHARGE?’ What is the reason some eating out places put on a service charge to the bill? I always thought a service charge was actually the tip for great service...
HOW GOOD IS THE SERVICE OF YOUR CUSTOMER SERVICE……? This is the second in a series of posts about Customer Service and is not designed to throw brickbats, but neither is it designed to throw bouquets. You see, I would have thought that coming out of lock down,...
WHY YOU ARE LOSING CUSTOMERS! I’m not here to throw bouquets, but neither am I going to throw brickbats, but I want to ask HOW GOOD IS THE SERVICE OF YOUR CUSTOMER SERVICE? The difference between on-line shopping and retail! We’re crying out for...
The five regrets most often talked about are: I wish had the courage to live a life true to myself, not the life others expected of me; I wish I didn’t work so hard; I wish I’d had the courage to express my feelings; I wish I’d stayed in touch with my friends; I wish...
KEEP PUMPING A while back I bought an interesting torch. Before I decided to buy it I asked the saleslady how long the battery would last. “As long as you do,” she replied. “What do you mean?” I queried. “You are the battery,” she...
‘Concentration is the secret of strength’ Do you remember the old TV series The Beverly Hillbillies? What made the show so interesting is that Jed and his family had been set free from their past – a life of poverty back in the Ozarks. But even after they...
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