The two types of mindset you need to understand… Yesterday, I wrote to you about the power mindset has to keep you on the right track. Get your mindset fixed and you can hit your goals and get the results you want faster and without any resistance. Don’t work on your...
2 CONTRASTS When we are looking to increase our cashflow and retain customers into our shops, customer experience, and how we treat a person who enters our premises, is the key to keep them coming back, and stopping them purchasing on-line. 2 Contrasts: # 1: The...
How can you gain a head start in the quest for loyalty? Incentives that’s how. A study was done at a Carwash and loyalty cards handed out to 300 people. The first a time customer came in for car wash, a loyalty card would be stamped and given to the customer. But...
Customer service v Customer experience Customer service is reactionary. Customer experience is being pro-active I put this post up a few days ago. Yesterday I went to see and Accountant for a discussion. Parking can always we an issue when you go to see...
WE’RE WORKING WITH 2 GREAT BUSINESS OWNERS…….. A WARNING WE HAVE GIVEN THEM THOUGH……. The challenge is to take time away from the business (which they’re not used to doing) and taking their wives out for a picnic, or something that...
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